Frequently Asked Questions
What is the return policy?
We offer a 30-day return window from confirmed delivery.
The ring must be returned unworn, unmodified, and in its original condition with certification and packaging.
If the item differs from the confirmed specifications, we take full responsibility and resolve the issue promptly.
For full details, please see our 30-Day Return Policy.
Are your diamonds certified?
Yes. All diamonds are certified by internationally recognized gemological institutes:
• GIA (Gemological Institute of America)
• IGI (International Gemological Institute)
• HRD Antwerp
Each diamond is delivered with its official grading report confirming carat, cut, color, clarity, and authenticity.
What confirms the gold used in the ring?
All rings are crafted from 14K gold (White, Yellow, or Rose).
Each piece is delivered with an official production label confirming:
• Тhe gold type
• Тhe 14K purity
• Тhe gold weight used in the ring
This ensures transparency regarding the material composition.
Where are your products manufactured?
All HAMZARE rings are crafted in Amsterdam, Netherlands under strict quality standards.
Each order includes full documentation and insured shipping.
Do you offer a warranty?
Yes. All HAMZARE rings come with a lifetime craftsmanship warranty covering manufacturing integrity under normal wear.
When will I receive my order?
Custom designer rings are crafted within 3 to 6 weeks.
During peak periods such as Christmas and New Year, production time may be extended due to high demand, but delays typically do not exceed 10 additional working days.
How is my order shipped?
All HAMZARE orders are shipped via FedEx, our international logistics partner.
Each shipment is:
• Fully insured for its full purchase value
• Discreetly packaged
• Delivered strictly via secure door-to-door service
Delivery is made personally and directly to the recipient. Packages are not left unattended or delivered to third parties without authorization.
This ensures maximum security and reliability during international transit.
How should I care for my ring?
Natural and Lab-Grown diamonds have identical physical properties and require the same care.
To maintain brilliance:
• Clean with warm water, mild soap, and a soft brush
• Avoid chlorine, harsh chemicals, perfumes, and lotions
• Remove the ring during sports or heavy physical activity
• Store separately to prevent scratches
Professional inspection and cleaning once per year is recommended.
